A lot of persons who begin using their very first web hosting account, or switch companies, often have queries with respect to how given procedures are done or run into problems when setting up various things like e-mails, website settings, and so on. That’s the reason why, lots of web hosting providers have prepared documentation with the most standard questions and problems in order to help their clients get information swiftly and easily. Consequently, the customer support team can spend more time on actual issues that particular customers may be experiencing, because the solution for the minor things will already be available on the web and clients can easily resolve them without having to touch base with the help desk support staff. Having elaborate documentation is extremely important, particularly for new users without any previous experience at all, since the hosting service entails plenty of features and many people can get perplexed about what action to take. A good information repository can both help you execute the things that you wish and find out how the web hosting service functions as a whole.

Extensive Online Documentation in Shared Web Hosting

All Linux shared web hosting packages that we are offering feature an extensive knowledge base where you can find everything you need to know in regard to your web hosting account. Irrespective of whether you desire to create a brand new MySQL database, to forward a domain name by means of an .htaccess config file or to set up an e-mail account on your desktop computer or feature phone, you can simply read our step-by-step help articles and all the info that you need will be there. When you go to a particular section of the Hepsia hosting Control Panel, you’ll see articles that are related to the features that can be accessed through it. In case you wish to check the whole collection of articles and get informed about all the features that Hepsia is offering, or only to read general info about the hosting service, you can explore the whole knowledge base, which can be accessed through the Help menu in your Control Panel. We’ve tried our very best to cover any challenge that you might bump into, but in case you don’t find what you need, you can always get in touch with us, as our help desk team members are on duty 24-7-365.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared a detailed knowledge base for all our current and prospective clients, so if you get a semi-dedicated server account from our company, you will be able to find any info that you’re looking at any moment. We’ve got a host of informative articles, which will help you understand better what’s going on in your semi-dedicated server account – "What is PHP?" and "What are file permissions?" are simply two instances. Our detailed guides will help you do anything you like – extract the contents of an archive, import a database, redirect a domain name, etc. Plus, we also have troubleshooting guidelines, which will allow you to find out what induces a specific problem and the feasible solutions for it. In case you aren’t able to send emails or your domain name opens an HTTP 500 error message, for example, you can check our knowledge base and rectify the issue in no time. You can access the articles through any section of the Control Panel, as well as through the dedicated Help section.