The customer support that you will receive from your shared web hosting provider is very important, regardless if you have pre-sales questions and you're not a customer yet, or you've got some technical issue with an existing account. Timely and correct info regarding a question or a problem can save you lots of time and efforts, not mentioning that this is generally an indicator that you are ordering from a genuine hosting supplier not from a reseller. If you purchase a hosting account from a company that does not own its servers and it can't access them directly, it is almost certain that you will wait for a couple of days to have a response to any kind of query, which means that your sites may remain offline for quite a while. Alternatively, a company that provides various means of communication and has a technical support crew available all the time will assist you to right away and help you minimize or fully avoid any downtime and potential losses.

24/7 Customer Support in Shared Web Hosting

We acknowledge the significance of getting assistance right away, so our shared web hosting services come with 24/7 technical support plus various options for communication. In case you do not have an account yet, you can easily phone us or take advantage of our live chat and consult with a live agent, so as to learn more about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up purchasing a service which you cannot use. If you already have an account with us, you can open a support ticket in the Hepsia hosting Control Panel if the issue is entirely technical or it needs more investigation. In contrast to the majority of providers out there today, we respond to all the tickets within an hour, so you will not need to wait for a whole day. Our support services can be used twenty-four-seven, even during public holidays.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 support services even on public holidays. All of your websites will be available all the time and so will we. With many different communication options, you are able to pick the most convenient way to contact us and learn more about our solutions in case you do not have an account yet, or ask for support if you're already one of our customers. You'll be able to phone us, start a chat with a live consultant, send an e-mail message or open a ticket from the Help section of your Hepsia web hosting Control Panel. The last two options come with 1-hour response time warranty, although it hardly ever takes more than 20 min to receive assistance regardless of the nature of the trouble. Using our customer and technical support services, we are available for you every time you need us, not a couple of days later.