If you’ve bought a hosting package and you’ve got some enquiries relating to a specific function/feature, or in case you have run into a certain complication and you require assistance, you should be able to touch base with the respective technical support team. All hosting companies use a ticketing system irrespective of whether they provide other means of contacting them aside from it or not, as the fastest way to resolve a problem most often is to open a ticket. This mode of correspondence renders the replies exchanged by both sides simple to follow and enables the tech support staff representatives to escalate the situation in the event that, for example, an administrator must intervene. Most often, the ticketing system isn’t directly linked to the hosting space and is part of the billing account, which implies that you will have to have at least two separate accounts to touch base with the tech support staff and to actually administer the hosting space. Constantly logging in and out of different accounts can sometimes be a drag, not to mention the fact that it requires quite a bit of time for the vast majority of hosting providers to process the ticket requests themselves.

Integrated Ticketing System in Shared Web Hosting

With a shared web hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst you’re browsing through your website files or changing various settings. The ticketing system is being monitored 24/7 by our client care staff and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request info relating to any billing or technical issue. In addition, you can see a collection of educative articles, which will help you handle the most commonly faced issues yourself.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages, was designed with the notion that you should be able to manage everything connected to your semi-dedicated server account in one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a question or come across a problem, you can contact our customer service team right away without needing to use a different admin dashboard. You can browse through your website files or check various settings within your account while you submit a new ticket or read the answer to an older one. In case you’ve got a multitude of tickets and you want to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section. We guarantee that you will obtain a response in no more than 1 hour irrespective of the essence of your question or issue.