Integrated Ticketing System in Shared Web Hosting
With a shared web hosting from us, you’ll never have to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can effortlessly access any trouble ticket whilst you’re browsing through your website files or changing various settings. The ticketing system is being monitored 24/7 by our client care staff and the response time is no more than sixty minutes, but it seldom takes more than twenty minutes to obtain assistance. In stark contrast with certain web hosting providers, we do not charge extra for using the ticketing system, so you can touch base with us as often as you need and request info relating to any billing or technical issue. In addition, you can see a collection of educative articles, which will help you handle the most commonly faced issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated packages, was designed with the notion that you should be able to manage everything connected to your semi-dedicated server account in one single place and the support tickets aren’t an exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, in case you’ve got a question or come across a problem, you can contact our customer service team right away without needing to use a different admin dashboard. You can browse through your website files or check various settings within your account while you submit a new ticket or read the answer to an older one. In case you’ve got a multitude of tickets and you want to track down a particular one, you can take advantage of the smart search functionality, which is available in the Help section. We guarantee that you will obtain a response in no more than 1 hour irrespective of the essence of your question or issue.