When your website hosting company provides live chat support, you are able to speak to an agent in real-time and find out helpful info or get an issue resolved timely. The basic advantage of using chat rather than calling to consult with a live person is that you need just a computer with access to the world wide web, so that you won't pay any rates in case you're in another state or country. In addition, it will be simpler to copy and paste info for instance domain names, usernames or error messages i.e. details which are sometimes hard to provide to the other party on the phone. The real-time chat is also a faster solution to contact your hosting company's support team in comparison to using a ticketing system. Last, but not least, when some issue requires a bit more time to be taken care of, you can do something else entirely while you wait for guidance on the live chat, so that you will not lose time - something that's impossible in case you are on the phone.

Live Chat Support in Shared Web Hosting

As we acknowledge the fact that many troubles are easily resolved when you talk with a live person, we provide a live chat service for all our potential and active clients. Our chat is available every single day and our support agents will assist you with a wide range of questions and issues. If you aren't our customer yet, you're able to learn more about our shared web hosting plans and the website hosting environment in general to make sure that your sites will run properly on our servers. If you already have an account and you've got some questions or you experience any issues with any of our services, you will be able to get in touch with us through our live chat and we will provide you with the required information or assist you to troubleshoot the problem. You will have to open a trouble ticket for certain problems which require longer time or the expertise of a sysadmin, but for numerous basic issues you can receive help on the spot.

Live Chat Support in Semi-dedicated Hosting

We provide live chat support that is designed for all of our potential and present clients. In case you're searching for a new hosting account, you can chat in real time to one of our agents and get more info about our Linux semi-dedicated packages so that you can pick the best package for your sites. In case you already have an account with us, we will assist you in a very timely manner with billing, general and 1st level techmatters. Although sometimes you may have to open a support ticket because there're things that can't be resolved through a live chat, we will help you with lots of standard tasks, such as setting up an email account in an e-mail client or forwarding one domain name to another one. This way, you'll enjoy timely assistance and you will save time and effort.