If you ever have any questions in regards to your web hosting account or you face a problem with your websites, you’ll need to touch base with the respective web hosting company’s help desk support team. It may not matter how soon they’ll answer if you have a generic query, but an issue such as an ill-applied script update, for instance, may result in your site becoming broken or unreachable online. And the longer you wait for the support team to get back to you, the longer the site will be down. If you offer services or goods online, any downtime will influence your website in a destructive way and you can lose existing or prospective customers. Lots of hosting providers, mainly resellers, answer e-mails and tickets within 24 hours, but in the Internet realm that is way too long, as customers will rarely revisit a website that’s not working correctly for lengthy time intervals.

One-Hour Response Guarantee in Shared Web Hosting

Our Linux shared web hosting packages feature a one-hour reply time guarantee, which implies that no matter what enquiry or obstacle you might have, we’ll always be there to lend a helping hand. Actually, it rarely takes more than 30 minutes to get an issue solved or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer service staff reps are available 24/7, even on weekends and official holidays, which means that you’ll receive timely support at any time. We understand just how priceless time can be, so by the time we respond to your support ticket or email, we’ll have looked into the issue and, if we haven’t found a solution, we’ll give you more details about what you need to do on your end – if the circumstances necessitate it. With our support service, you can be sure that there will be someone to help you out instantaneously, irrespective of what time of day or night it is.

One-Hour Response Guarantee in Semi-dedicated Hosting

Because of the fact that we realize exactly how essential it is to receive well-timed help, we guarantee that you’ll never have to wait around for more than one hour to get an answer to any trouble ticket that you open via your semi-dedicated server Control Panel. In reality, you’ll seldom have to wait for more than 20 to 30 minutes and this applies to any enquiry regardless of what its nature is – billing, technical or general. On top of that, our customer and tech support team is working 24x7, which suggests that even if you send a ticket during holidays, you will always get a fast reply, which will contain the answer to an enquiry, the solution to a problem or the information needed to solve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend an entire day hanging around awaiting a reply like you would with lots of other hosting providers.