Q: What precisely does website migration mean and what does it entail?
A: The website migration service offered by Step2Rays Hosting is entirely free of cost and involves moving all your web files, databases and e–mails from your current hosting provider to your brand–new web hosting account with us. We’ll also modify all the settings necessary for your web sites to be completely operational on our state–of–the–art cloud hosting platform.Our techs are fully capable of moving any sort of site. With years of practical experience in the industry, they’re experts in the specificities of our cloud hosting platform, our Control Panel and all other famous Control Panels. For them, moving a custom web app with numerous custom libraries is as easy as transferring a plain WordPress weblog.
Q: Website migration sounds like a lot of work. How long is it going to take?
A: While we cannot give you an exact time window, because there are plenty of variables, including the physical size of the files and databases, the physical location of the current host’s server, the complexity of your website and the present workload of our Website Migration Department, etc., we’ll do our best to migrate your website within 48 hours, and in some cases – within 24 hours (in case the content is not very large).
Q: What details will I be asked to provide to your Website Migration Department?
A: We don’t require any private info. We’ll require, however, the login information for your present web hosting account along with the name of the web site that you’d like to transfer.
Q: My current web hosting account has delicate data inside. How can I rely on you?
Q: Will my site be unavailable during the transfer?
A: While we transfer your site, it will be available both in your hosting account with us and in your account with your old web hosting provider. As soon as the migration is complete, we will make sure that everything is functioning properly and that the integrity of your content is not affected before notifying you that the migration is over. After that, we will tell you how to move the domain over to your web hosting account with us and how to modify your DNS settings.
Q: Will my present web hosting provider need to provide any information/assistance?
A: Nah. We’ll never contact your hosting provider about anything. They will not be aware of the web site migration either.
Q: Which web hosting providers can you transfer content from?
A: We can migrate your site from any web hosting provider or any Linux–driven hosting platform given that we can obtain access to the Control Panel and there’s FTP access available.The only sites that we’re unable to migrate are the ones based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.